Latex couture designed and handmade in Australia

Refunds and Returns

Q: If I order the wrong size can I exchange it for the correct size?

A:  Yes, as long as the item has not been worn except to try it on.  Underwear must still have the hygiene seal intact with no signs of removal or tampering.  Any damage to the item as the result of care not being taken when trying on the garment or obvious signs of wear will negate the exchange.

Q: What happens if my item is incorrect or faulty?

A: In the unlikely event that your item is different to what you ordered or you receive a faulty item please contact us either via the contact form on this page or directly to info@citizenreign.com with details of your order and what is wrong within 7 days of receiving your order.  We may ask you to send us a photo or two of the fault or incorrect item for our records.  If we are at fault we will happily exchange your item for the correct or non-faulty item or issue you with a store credit at our discretion.  If you are within Australia we will send you a post bag to return the item in.  If you are from overseas we will issue you with a store credit to the value of the postage.

Q. Where can I find your full Refunds and Returns policy?

A. The full policy can be found here.

Become a Citizen

Be the first to know about pre-orders, limited editions, and the latest additions to Citizen Reign.

SEARCH THIS STORE